Meet the Trust Team
At Trust Electric Heating, people are at the heart of everything we do, our customers and our team.
We believe that trust is built through transparency, reliability, and genuine human connection. That’s why we want you to get to know the experts behind the warmth, the dedicated people who design, support, and deliver the heating solutions you rely on every single day.
Scroll down to meet the Trust Electric Heating team that makes it all happen!
Fiona Conor
Chief Executive Officer
Learn more...
Scott Conor
Chief Technical Officer
Learn more...
R&D, Admin and Finance
Ruhail Gulzar
R&D Manager
Learn more...
Paula Fitzgerald
Executive PA
Learn more...
Ally Walton
Finance Manager
Learn more...
Helen Craven
Admin Assistant
Learn more...
Rubi Matharu
Junior Finance Executive
Learn more...
Operations Team
Gia Conor
Operations Manager
Learn more...
Amy Lawrence
Technical Support Coordinator
Learn more...
Amelia Konczewska
Junior Operations Manager, Commercial & Stock Whiz
Learn more...
Alice Hardegon
Client Logistics & Domestic Accounts Manager
Learn more...
Gemma Taylor
Operations Administration Executive
Learn more...
Marketing Team
Olivia Hullah
Marketing & Commercial Manager
Learn more...
Khai Tran
Performance Marketing Executive
Learn more...
Leonie Husselbee
Head of Brand Buzz
Learn more...
Business Heating Solution Specialists
Merv Thomas
Heating Solution Specialist
Learn more...
Lucy Tissiman
Heating Solution Specialist
Learn more...
Indi Burton
Heating Solution Specialist
Learn more...
Homeowners Heating Solution Specialists
Victoria Ramsden
Domestic Sales Manager
Learn more...
Susan England
Customer Outreach Executive
Learn more...
Lily Harpham
Customer Outreach Executive
Learn more...
Reilly
Customer Outreach Executive
Learn more...
Declan Franks
Sales Support Junior Manager
Learn more...
Alicja Aleksiuk
Customer Outreach Executive
Learn more...
Josh Baron
Sales Support Coordinator
Learn more...
Alisha Moore
Customer Outreach Executive
Learn more...
Ashleigh Nankervis
Customer Outreach Executive
Learn more...
Manufacturing & Installations Team
Kostas Charalampous
Installations Manager
Learn more...
Brice Milnes
Head of Smart Tech
Learn more...
Gary Wood
Warehouse Manager
Learn more...
Corey Littlefield
Manufacturer and Installer of Warmth
Learn more...
Robbie Linley
Manufacturer and Installer of Warmth
Learn more...
Matty Firth
Manufacturer and Installer of Warmth
Learn more...
Josh Stafford
Manufacturer and Installer of Warmth
Learn more...
Finlay Machell
Manufacturer and Installer of Warmth
Learn more...
Lewis Wigglesworth
Manufacturer and Installer of Warmth
Learn more...
Toby Horsley
Manufacturer and Installer of Warmth
Learn more...
Danny Holmes
Manufacturer and Installer of Warmth
Learn more...
Tim Douthwaite
Manufacturer of Warmth
Learn more...
Stuart England
Manufacturer of Warmth
Learn more...
Ready to speak to the Trust team now you’ve got to know them?
Contact us today on 0800 5999 109!
Book a FREE Consultation
Fill out the form below to speak with one of the Trust team
to discuss your heating requirements.
*We only use your details to give you heating advice that actually fits your home and situation.
We respect your privacy. Unsubscribe anytime.
Fiona Conor
Chief Executive Officer
With 35 years of experience in Sales and Marketing, and a background in entrepreneurial businesses, Fiona is the brains behind Trust.
If you could eat dinner with anyone dead or alive, who might it be?...it'd be Elvis Presley.
Scott Conor
Chief Technical Officer
25 years experience in Sales and Management. Background in electrics, gas and oil.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Achilles.
Ruhail Gulzar
Research and Development Manager
Undertaking a PHD in Mechanical engineering and works alongside the research team in developing efficiency against the competition. Working with Trust since 2022 as part of the R&D team.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Queen Elizabeth.
Paula Fitzgerald
Executive PA
As Executive PA at Trust Electric Heating, Paula keeps operations running smoothly behind the scenes. Managing complex diaries, coordinating communication across teams, and supporting our CEO and CTO, she brings organisation, efficiency, and attention to detail.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Judy Garland.
Ally Walton
Finance Manager
From the bank reconciliation to payroll and the management accounts, Ally controls everything finance-related.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Bruce Springsteen.
Helen Craven
Admin Assistant
Since the beginning of Trust, Helen has been a part of the team. She assists with all sorts of admin and office tasks, and helps the office remain a tidy and happy space.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be George Michael.
Rubi Matharu
Junior Finance Executive
Rubi is Ally’s right-hand woman and an apprentice in our finance team. She supports the day-to-day running of the department, learning the ropes while helping keep everything organised behind the scenes.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Keir Starmer.
Gia Conor
Operations Manager
As Scott & Fiona’s daughter, Gia has been with Trust since the start, working her way through all departments and reaching her current position as our operations manager.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Amy Winehouse.
Amy Lawrence
Technical Support Coordinator
For everything technical, Amy is our go-to. She deals with customer queries, procurement, and stock control, and she works with electricians to organise deliveries and installations.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Kevin Hart.
Amelia Konczewska
Junior Operations Manager, Commercial & Stock Whiz
Amelia keeps the numbers balanced and the shelves stocked, ensuring every project runs smoothly from order to delivery. Her role involves managing commercial accounts and overseeing stock coordination.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be The Weeknd.
Olivia Hullah
Marketing & Commercial Manager
Joining Trust as an apprentice in the beginning, Olivia has quickly worked her way up through departments and has become the manager of both the marketing team, and commercial telesales team.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Ariana Grande.
Khai Tran
Performance Marketing Executive
Khai is our king of digital strategies as he looks after paid advertising and drives our online presence and growth.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Martin Luther King Jr.
Leonie Husselbee
Head of Brand Buzz
Leonie leads all things brand and marketing, growing Trust Electric Heating’s identity and exposure through social media, events and creative campaigns. She’s focused on taking Trust from well-known to world famous.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Audrey Hepburn.
Merv Thomas
Heating Solution Specialist
Merv uses his expert knowledge and experience to focus on helping find sustainable solutions for heating social housing and new build projects.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Winston Churchill.
Lucy Tissiman
Heating Solution Specialist
With knowledge of commercial heating inside and out, Lucy looks after student accommodation buildings and Universities to keep them warm and cost-effective.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Anne Boleyn.
Indi Burton
Heating Solution Specialist
Indi uses her expert knowledge and experience to focus on helping find sustainable solutions for heating social housing and new build projects.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Beyonce.
Victoria Ramsden
Domestic Sales Manager
By managing both the domestic telesales team and our heating advisors across the UK, Victoria keeps morale high and ensures clear communication and organisation across the board.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Freddie Mercury.
Susan England
Customer Outreach Executive
Sue is our telesales support lead and ensures that customer service is kept at a high level. With a heavy focus on creating seamless communication between the sales and support teams, Sue maintains our high level of overall efficiency.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Steven Gerrard.
Alice Hardegon
Client Logistics & Domestic Accounts Manager
Alice is our sturdy bridge between clients and operations, coordinating installs and managing domestic accounts with precision and care.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Adele.
Lily Harpham
Customer Outreach Executive
Lily is our sales compliance and communications lead. She works on communication across the department to ensure clear communications are made, along with supporting operations to ensure all details are accurately passed between departments.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Princess Diana.
Reilly
Customer Outreach Executive
As queries and incentives lead, Reilly is responsible for resolving customer queries, in a prompt and accurate manner. Taking the lead on any incentive programmes, Reilly will work closely with the team to develop strategies that motivate and reward performance.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be George Michael.
Declan Franks
Sales Support Junior Manager
As Sales Support Junior Manager, Declan assists the team with internal sales by ensuring everything needed is in place, making sure clients are happy before final commitment. He provides the tools, information, and follow-through necessary to turn enquiries into satisfied customers.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Winston Churchill.
Alicja Aleksiuk
Customer Outreach Executive
Alicja is part of our telesales team and brings focus and energy to every call. When she’s not at the gym, she’s busy booking appointments and helping customers take the first step towards a warm, comfortable home.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Alisha Moore.
Josh Baron
Sales Support Coordinator
Josh assists the team with internal sales by ensuring everything needed is in place, making sure clients are happy before final commitment. He provides the tools, information, and follow-through necessary to turn enquiries into satisfied customers.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Declan Franks.
Alisha Moore
Customer Outreach Executive
Alisha is part of our telesales team and brings plenty of energy to every call. Known for her big personality and even bigger laugh, she loves booking appointments and helping customers take the first step towards a warmer home.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Queen Elizabeth II.
Ashleigh Nankervis
Customer Outreach Executive
Originally from Australia, Ashleigh swapped sunbathing in the outback for helping warm homes across the UK. As part of our telesales team, she’s often the first friendly voice customers speak to, making the move from Aussie heat to British winters feel a little easier.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be David Bowie.
Gemma Taylor
Operations Administration Executive
Our detail-driven organiser behind the scenes, Gemma keeps processes flowing and paperwork in perfect order. Post-installation you'll be graced with Gemma's after care phone call.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be George Clooney.
Kostas Charalampous
Installations Manager
Kostas is another of the Trust OGs and has been here since the beginning. He’s one of the customers’ favourites and never fails to make any of us smile.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Steve Jobs.
Brice Milnes
Head of Smart Tech
When it comes to anything technical, Brice is our go-to. Whether it’s thermostats or features of the NEOS, he’ll be there to help.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Jim Carrey.

Gary Wood
Warehouse Manager
With 40 years experience in warehouse and transport management, Gary has settled into the Trust warehouse amazingly, providing great productivity and a positive working environment for everyone.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Muhammad Ali.

Corey Littlefield
Manufacturer and Installer of Warmth
Corey is another OG in the warehouse, keeping spirits high and a smile on everyone’s face. Corey will always make sure that customers’ needs are met and that tasks are completed.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Gavrilo Princip.

Robbie Linley
Manufacturer and Installer of Warmth
Robbie joined Trust as an electrician apprentice in 2021. With special skills for problem solving, Robbie is now an expert in manufacturing, installing, and repairing radiators.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Steven Gerrard.

Matty Firth
Manufacturer and Installer of Warmth
Ensuring our reviews are up to target, Matty is ‘on it’ with getting customers’ feedback and ensuring that they’re happy with their new radiators and fully understand how they work.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Lee Evans.

Josh Stafford
Manufacturer and Installer of Warmth
Josh is one of our installers who spends his days travelling the UK, fitting radiators and making homes warmer one room at a time. He’s clocked up more hotel stays than most people have had hot dinners and knows his way around a NEOS installation better than Google Maps.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Matthew Mercer.

Finlay Machell
Manufacturer and Installer of Warmth
Finlay is one of our apprentice installers and loves getting out on site, meeting customers and learning on the job. Always up for a chat and proud of a job well done, he’s especially happy when customers leave a great review at the end
If you could eat dinner with anyone dead or alive, who might it be?...it’d be TBC.

Lewis Wigglesworth
Manufacturer and Installer of Warmth
Lewis is one of our installers and manufacturers, travelling across the UK to fit radiators and help make homes warmer. From the factory floor to final installation, he takes real pride in his work and in leaving customers warm, comfortable and happy.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be TBC.

Toby Horsley
Manufacturer and Installer of Warmth
Always on the move, Toby travels across the UK installing radiators and making sure customers feel comfortable with their heating from day one. Known for being easy to chat to and thorough in his work, he’s all about getting the details right and leaving homes warm and cosy.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be TBC.

Danny Holmes
Manufacturer and Installer of Warmth
Danny joined the team with a background in painting and decorating and now spends his days installing radiators and helping make homes warmer. With a great eye for detail, he takes real pride in leaving every home looking as good as it feels.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be TBC.

Tim Douthwaite
Manufacturer of Warmth
Tim is part of our manufacturing team and plays a key role in building the NEOS radiators that go on to heat homes across the UK. Skilled, hands-on and proud of his craft, your warmth is quite literally in Tim’s hands.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Steve Irwin.

Stuart England
Manufacturer of Warmth
With many years of experience in manufacturing, Stuart knows his way around a radiator better than most. Fast, skilled and reliable, he builds NEOS radiators day in, day out, often quicker than you can say “it’s chilly in here”.
If you could eat dinner with anyone dead or alive, who might it be?...it’d be Murray Walker.
