Meet the Trust Team
At Trust Electric Heating, people are at the heart of everything we do - both our customers and our team alike.
We believe that trust is built through transparency, reliability, and genuine human connection. That’s why we want you to get to know the experts behind the warmth, the dedicated people who design, support, and deliver the heating solutions you rely on every single day.
Scroll down to meet the Trust Electric Heating team that makes it all happen!


Fiona Conor
Chief Executive Officer
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Scott Conor
Chief Technical Officer
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R&D, Admin and Finance

Ruhail Gulzar
R&D Manager
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Paula Fitzgerald
Office Manager
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Ally Walton
Finance Manager
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Helen Craven
Admin Assistant
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Operations Team

Gia Conor
Operations Manager
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Amy Lawrence
Technical Support Coordinator
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Daniella Broome
Domestic Accounts Executive
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Sophie Bettany
Operations Coordinator
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Amelia Konczewska
Commercial Operations Lead
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Marketing Team

Olivia Hullah
Marketing and Commercial Manager
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Chloe Talbot
Marketing Executive
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Khai Tran
Performance Marketing Executive
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Ellie Dallison
Marketing Executive
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Leonie Husselbee
Marketing Executive
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Business Heating Solution Specialists

Merv Thomas
Heating Solution Specialist
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Lucy Tissiman
Heating Solution Specialist
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Louis Harkness
Heating Solution Specialist
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Kim Ellis
Heating Solution Specialist
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Homeowners Heating Solution Specialists

Victoria Ramsden
Domestic Sales Manager
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Susan England
Heating Solution Specialist
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Declan Franks
Heating Solution Specialist
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Alice Hardegon
Heating Solution Specialist
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Lily Harpham
Heating Solution Specialist
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Reilly
Heating Solution Specialist
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Manufacturing & Installations Team

Kostas Charalampous
Installations Manager
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Brice Milnes
Head of Smart Tech
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Gary Wood
Manufacturer and Installer of Warmth
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Corey Littlefield
Manufacturer and Installer of Warmth
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Robbie Linley
Manufacturer and Installer of Warmth
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Matty Firth
Manufacturer and Installer of Warmth
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Mohhamed Ackerman
Manufacturer and Installer of Warmth
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Dylan Milner
Manufacturer of Warmth
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Ready to speak to the Trust team now you’ve got to know them?
Contact us today on 0800 5999 109!
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Fiona Conor
Chief Executive Officer
With 35 years of experience in Sales and Marketing, and a background in entrepreneurial businesses, Fiona is the brains behind Trust.
If you could eat dinner with anyone dead or live, who might it be?...it'd be Elvis Presley.


Scott Conor
Chief Technical Officer
25 years experience in Sales and Management. Background in electrics, gas and oil.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Achilles.


Ruhail Gulzar
Research and Development Manager
Undertaking PhD in Mechanical engineering and works alongside the research team in developing efficiency against the competition. Working with Trust since 2022 as part of the R&D team.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Queen Elizabeth.


Paula Fitzgerald
Office Manager
As office manager, Paula oversees everything that happens in the building, ensuring everything is stocked up and everywhere is tidy.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Judy Garland.


Ally Walton
Finance Manager
From the bank reconciliation to payroll and the management accounts, Ally controls everything finance-related.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Bruce Springsteen.


Helen Craven
Admin Assistant
Since the beginning of Trust, Helen has been a part of the team. She assists with all sorts of admin and office tasks, and helps the office remain a tidy and happy space.
If you could eat dinner with anyone dead or live, who might it be?...it’d be George Michael.


Gia Conor
Operations Manager
As Scott & Fiona’s daughter, Gia has been with Trust since the start, working her way through all departments and reaching her current position as our operations manager.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Amy Winehouse


Amy Lawrence
Technical Support Coordinator
For everything technical, Amy is our go-to. She deals with customer queries, procurement, and stock control, and she works with electricians to organise deliveries and installations.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Kevin Hart


Daniella Broome
Domestic Accounts Executive
Ensuring that installations run smoothly is Dani’s specialty, along with keeping track of final payments and making sure they’re submitted on time.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Kylie Jenner


Sophie Bettany
Operations Coordinator
Sophie is one of our youngest and in her first ‘proper job’ with us at Trust. She’s incredibly focused and has been a great addition to the operations department.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Kim K


Amelia Konczewska
Commercial Operations Lead
Amelia originally joined Trust as a member of our domestic telesales team but has since moved to operations, and now specialises in stock control while assisting with other tasks wherever she can
If you could eat dinner with anyone dead or live, who might it be?...it’d be The Weeknd


Olivia Hullah
Marketing and Commercial Manager
Joining Trust as an apprentice in the beginning, Olivia has quickly worked her way up through departments and has become the manager of both the marketing team, and commercial telesales team.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Ariana Grande


Chloe Talbot
Marketing Executive
Chloe is our master of creatives and socials, and ensures that we always have posts scheduled and ready to upload.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Lana Del Rey - I LOVE HER


Khai Tran
Performance Marketing Executive
Khai is our king of digital strategies as he looks after paid advertising and drives our online presence and growth.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Martin Luther King Jr


Ellie Dallison
Marketing Executive
Educating customers on all things electric heating related, Ellie ensures that blogs go out every week to keep customers in the loop with the latest technologies and trends.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Adele - She’s HILARIOUS


Leonie Husselbee
Marketing Executive
Leonie focuses her expertise on commercial marketing, aiding our B2B growth and nurturing relationships with clients in this sector.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Audrey Hepburn


Merv Thomas
Heating Solution Specialist
Merv uses his expert knowledge and experience to focus on helping find sustainable solutions for heating social housing and new build projects.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Winston Churchill


Lucy Tissiman
Heating Solution Specialist
With knowledge of commercial heating inside and out, Lucy looks after student accommodation buildings and Universities to keep them warm and cost-effective.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Anne Boleyn


Louis Harkness
Heating Solution Specialist
Louis is our all-rounder within the commercial team, grasping every opportunity that comes his way and ensuring that all projects are successfully moving forwards.
If you could eat dinner with anyone dead or live, who might it be?...it’d be my dad


Kim Ellis
Heating Solution Specialist
Kim conquers all the admin within the commercial sales department, as well as being our person of all knowledge when it comes to churches.
If you could eat dinner with anyone dead or live, who might it be?...it’d be David Attenborough


Victoria Ramsden
Domestic Sales Manager
By managing the domestic telesales team as well as the heating advisors all over the UK, Victoria maintains morale and ensures clear communication and organisation are kept between the teams.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Freddie Mercury


Susan England
Heating Solution Specialist
Sue is our telesales support lead and ensures that customer service is kept at a high level. With a heavy focus on creating seamless communication between the sales and support teams, Sue maintains our high level of overall efficiency.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Steven Gerard


Declan Franks
Heating Solution Specialist
As revenue and sales performance lead, Dec drives our revenue growth and oversees our sales performance to build strategies that help us meet our targets.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Winston Churchill


Alice Hardegon
Heating Solution Specialist
Alice is our telesales support coordinator and does everything she can to ensure that our sales team has the resources and support that they need to excel.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Adele


Lily Harpham
Heating Solution Specialist
Lily is our sales compliance and communications lead. She works on communication across the department to ensure clear communications are made, along with supporting operations to ensure all details are accurately passed between departments.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Princess Diana


Reilly
Heating Solution Specialist
As queries and incentives lead, Reilly is responsible for resolving customer queries, in a prompt and accurate manner. Taking the lead on any incentive programmes, Reilly will work closely with the team to develop strategies that motivate and reward performance.
If you could eat dinner with anyone dead or live, who might it be?...it’d be George Michael


Kostas Charalampous
Installations Manager
Kostas is another of the Trust OGs and has been here since the beginning. He’s one of the customers’ favourites and never fails to make any of us smile.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Steve Jobbs


Brice Milnes
Head of Smart Tech
When it comes to anything technical, Brice is our go-to. Whether it’s thermostats or features of the NEOS, he’ll be there to help.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Jim Carrey


Gary Wood
Manufacturer and Installer of Warmth
With 40 years experience in warehouse and transport management, Gary has settled into the Trust warehouse amazingly, providing great productivity and a positive working environment for everyone.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Mohammed Ali


Corey Littlefield
Manufacturer and Installer of Warmth
Corey is another OG in the warehouse, keeping spirits high and a smile on everyone’s face. Corey will always make sure that customers’ needs are met and that tasks are completed.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Gavrilo Princip


Robbie Linley
Manufacturer and Installer of Warmth
Robbie joined Trust as an electrician apprentice in 2021. With special skills for problem solving, Robbie is now an expert in manufacturing, installing, and repairing radiators.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Steven Gerard


Matty Firth
Manufacturer and Installer of Warmth
Ensuring our reviews are up to target, Matty is ‘on it’ with getting customers’ feedback and ensuring that they’re happy with their new radiators and fully understand how they work.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Lee Evans


Mohhamed Ackerman
Manufacturer and Installer of Warmth
Ackerman is one of our best radiator builders, and is always incredibly positive and focused, ensuring his work is up to the highest standard possible.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Prince Naseem


Dylan Milner
Manufacturer of Warmth
After 7 months of being in the Trust family, Dylan has quickly become confident in his role in the warehouse, and is our professional when it comes to building radiator sides.
If you could eat dinner with anyone dead or live, who might it be?...it’d be Jeremy Clarkson

