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The TrustCare Package

Worry-Free Heating for Just 59p a Day

Would you drive a car without breakdown cover? Probably not. Just like your car, your heating system deserves the same level of care and protection.

The TrustCare Package

Worry-Free Heating for Just 59p a Day

Would you drive a car without breakdown cover? Probably not. Just like your car, your heating system deserves the same level of care and protection.

Would you drive a car without breakdown cover? Probably not. Just like your car, your heating system deserves the same level of care and protection.

Your NEOS electric radiators come with a 25-year guarantee on parts, but what about labour, repairs and extra benefits to keep them performing like new?

That’s where the TrustCare Package comes in - a complete heating protection plan that keeps your radiators running at 100% efficiency, eliminates unexpected repair costs, and maintains their perfect appearance for years to come.

  • No call-out charges – Free parts AND labour
  • Annual performance checks
  • Free yearly refresh to keep radiators looking brand new
  • Supplementary heating provided if needed
  • Up to £200 off installation when you sign up

For less than the cost of a coffee per day, TrustCare gives you complete peace of mind.

Sign up to TrustCare today
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Why Do You Need TrustCare If You Have a 25-Year Guarantee?

Your 25-year guarantee covers parts - but it doesn’t cover labour or additional perks that keep your radiators performing and looking their best.

Feature 25-Year Guarantee TrustCare Package
Covers parts? tick tick
Covers labour? cross tick
Free call-outs? cross tick
Annual Performance Check? cross tick
Radiator refresh? cross tick
Supplementary heating? cross tick
Dedicated account manager? cross tick
Cost cross tick

TrustCare is your all-in-one protection plan—keeping your heating covered, hassle-free.

Sign up to TrustCare today
1.

No Call-Out Charges

If anything needs fixing, you won’t pay a penny for parts OR labour—saving up to £160 per visit.

2.

Annual Performance Certificate

We’ll inspect and test your radiators every year, making sure they run at peak efficiency.

3.

Yearly Radiator Refresh

We’ll replace the top, side, and front panels of one radiator per year to keep it looking brand new.

4.

Custom Colour Refresh

Fancy a new look? Get a RAL colour refresh at a fraction of the cost.

5.

Supplementary Heating – Free of Charge

If you ever need a backup heater, we’ll provide one free of charge.

6.

Dedicated Support

A dedicated account manager will handle all your needs—no automated systems, just real people.

7.

Up to £200 Off Installation

Sign up before your NEOS radiator installation and get up to £200 off your installation costs.

For just 59p a day, you’ll never have to worry about heating repairs again.

Sign up to TrustCare today

Real Savings: Why TrustCare Pays for Itself

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TrustCare saves you money in the long run.

  • • Call-out charge before TrustCare: £160
  • • Labour for a single repair: £85 per hour
  • • Cost of a full radiator refresh: £120 per unit

With TrustCare, all of this is covered— no unexpected costs, no hassle.

How to Get Started

No hidden fees, no surprises—just complete peace of mind.

Want to know more? Read our Terms & Conditions to see exactly what’s included.

TrustCare Package Form

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